Helpie FAQ – Group Sample

[helpie_notices group_id=’95’/]


  • What types of events do you cater to?

    We cater to a wide range of events, including weddings, corporate meetings, private parties, birthday parties, anniversary, ground-breaking ceremonies and much more.

  • Can you accommodate dietary restrictions or special requests?

    Absolutely, we are adaptable and can cater to a variety of dietary restrictions and special requests. Kindly inform us of your specific requirements, and we’ll collaborate with you to craft a personalized menu. While we take every precaution to prevent food contamination, it’s important to note that there is a potential for cross-contamination since we use a variety of products in our kitchen. Therefore, we cannot guarantee that the food will be entirely free from allergens.

  • How do I place a catering order?

    You can place a catering order by contacting us through our website, phone, or email. Our team will assist you in selecting the right menu for your event.

  • How much lead time do you need for catering orders?

    The lead time depends on the size and complexity of the event. For standard orders, we recommend placing them at least 72 hours in advance. For larger events, more lead time may be required.

  • Can I make changes to my catering order after it's been placed?

    We will do our best to accommodate changes whenever possible. Please contact us as soon as possible to discuss any modifications to your order.

  • Is there a minimum order requirement for catering?

    Yes, there is typically a minimum order requirement for catering services. We require a minimum of 20 people for any event except for orders from our corporate menu.

  • How is the food delivered and set up?

    For delivery choices, we can arrange for food to be delivered at your preferred time. It’s important to note that set-up options are not provided with food deliveries. However, we do offer both drop-off and full-service catering alternatives. Our team is dedicated to collaborating with you to guarantee that the setup aligns with your expectations.

  • What is included in the catering service?

    Our catering service typically includes food preparation, delivery or on-site setup, serving staff (if required), and clean-up. Specific inclusions may vary, so it’s best to discuss your needs with our team.

  • What is your cancellation policy?

    Our cancellation policy depends on the type and size of the event. Generally, we require notice within a specified timeframe to avoid cancellation fees. Details will be provided during the booking process. Please refer to our terms and conditions for further information.

  • Can I schedule a tasting session before finalizing my menu?

    Yes, we offer tasting sessions for events with more than 50 people. Please inquire about availability, and we will be happy to arrange a tasting session for you.

  • Can you provide recommendations for menu options based on my event type and preferences?

    Absolutely! Our experienced team can provide menu recommendations tailored to your event, theme & dietary preferences.

  • What payment methods do you accept?

    We accept various payment methods, including credit cards & bank transfers. Details on payment options will be provided during the booking process.

  • Do you provide serving staff for events, and how are they dressed?

    Yes, we offer professional serving staff for events. They are typically dressed in uniform attire which involves a white formal shirt, a black tie, black trousers and an apron.

  • Can you assist with event planning beyond catering, such as rentals and decorations?

    We can collaborate with trusted partners to assist with additional event planning needs, including rentals, decorations, and other services. Let us know your requirements, and we’ll help coordinate those aspects.

  • What is your policy on leftovers?

    Our policy regarding leftovers varies. In most cases, clients are welcome to keep any remaining food. We can provide guidelines on safe storage and reheating.

  • How do you handle last-minute orders or changes?

    While we encourage advance planning, we understand that circumstances can change. Contact us as soon as possible, and we will do our best to accommodate last-minute orders or changes.

  • Can you accommodate events with specific cultural or ethnic food preferences?

    Absolutely! We specialize in diverse cuisines and are happy to customize menus to accommodate specific cultural or ethnic preferences.

  • Do you use halal meat?

    Yes, we can provide Halal meat on request.

  • What regions do you cover?

    Our central hub is in Oakleigh, and our services span across various areas, encompassing the Mornington Peninsula, Metro Melbourne, Greater Melbourne, and the Yarra Valley, among others.

  • What are your business hours?

    We are available from 9 AM to 4 PM, Monday through Friday by appointment only.